Giant Eagle and Dom’s Kitchen & Market Join Growing GroceryTech Lineup, Speakers To Tackle Customer-Centric Experiences
The New Customer-Centric Grocery Experience
Friday, July 14, 2023, 10:20 AM - 10:50 AM
Discover what it takes to put the customer at the center of the business and deliver an outstanding omnichannel experience across the customer buying journey — or risk yielding market share to the competition. Hear industry leaders talk about winning shares and driving loyalty with the right mix of AI, analytics, assortment optimization, and personalization.
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Being customer-centric in the grocery industry is growing increasingly important. In fact, according to research by Deloitte and Touche, customer-centric companies are 60% more profitable compared to companies that are not focused on the customer, and 64% of companies with a customer-focused CEO are more profitable than their competitors.
As a result, we’ve tapped some of the industry’s most prominent voices to share their key takeaways for building a customer-centric grocery experience during our inaugural GroceryTech event, being co-produced with sister brand Progressive Grocer.
Giant Eagle’s Kirk Ball and Dom’s Kitchen & Market’s Marcio Ribeiro will take the stage for a panel led by strategic advisor Andy J. Walter on July 14 in Cincinnati. The three will uncover actionable strategies today’s grocers, big or small, can implement to get closer to their consumers using personalization tactics and innovative data strategies.
Kirk Ball
EVP and Chief Information Officer & Chief Technology Officer, Giant Eagle
Ball joined Giant Eagle, Inc. in June 2020 and manages a team tasked with delivering IT solutions for the Giant Eagle enterprise, including e-commerce development, strategic technology planning, and infrastructure and applications. In addition, Ball serves on the Giant Eagle Innovation Steering Team to help identify, develop, and implement innovative solutions.
Prior to joining Giant Eagle, Ball served as the VP and CIO for The Christ Hospital Health Network (TCHHN), a $3 billion clinically integrated healthcare network in the Southwest Ohio region. There he led the development of the hospital’s cloud, analytics, and digital customer strategy.
Prior to TCHHN, Ball served as CTO for The Kroger Company, playing a key role in the development of the company’s emerging digital customer strategy and the delivery of enterprise technology solutions serving over 3,000 locations across the U.S.
Marcio Ribeiro
Chief Digital & Information Officer, Dom’s Kitchen & Market
Ribeiro has over 25 years of leadership experience in global companies and played a pivotal role in defining Dom's mission, values, brand identity, and culture. In his current role, Ribeiro is responsible for delivering a differentiated and personalized shopping experience for Dom's customers through the integration of e-commerce, its mobile app, loyalty program, advanced data analytics, and other innovative digital solutions.
Prior to joining Dom's, Ribeiro spent two decades in the Spirits & Wines industry, and seven years in the Gold & Silver mining industry. Originally from Brazil, Ribeiro has been in the United States since 2001, and lived in Spain for six years while leading teams in 14 countries across the Americas, Europe, and the Asia Pacific.
Andy J. Walter
Board Director & Strategic Advisor, Chief Information Officer, Global Shared Services Executive Company, AJW-Advisory LLC
Walter is a business results-driven professional with extensive experience in strategy, development, execution, and operations across global shared services, analytics, and IT. He led the Commercial Services & Delivery Organization (over 1,500 IT and multifunctional professionals) for Procter & Gamble’s Global Business Services (GBS). He was responsible for IT and shared services for all global business units and markets around the world and helped develop cutting-edge digital capabilities for Procter & Gamble.
As a strategic advisor and investor, Walter focuses on disruptive innovators in digitization, sustainability, platform models, and advanced analytics domains. He is the author of “Waiting Is Not an Action,” a business leadership book for executives across industries with focus on disruptive innovation, strategy, and career development.
More About GroceryTech
July 12-14 in Cincinnati, Ohio
GroceryTech aims to answer the question, “How can grocers replicate the ‘small neighborhood grocery store on the corner’ concept, while still operating profitably at scale?” The event will bring together the combined PG and RIS community of business and technology grocery execs who are on the journey to modernize their technology infrastructure to support innovation.
