Roadmaps

Transforming Retail: Innovative and Intelligent Approaches to Workforce Management
In this exclusive Q&A, Legion’s chief customer officer, Michael Spataro, outlines how evolving technologies are transforming workforce management, enabling retailers to make smarter, data-driven decisions and take strides toward their greater business goals.
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How Walmart, Home Depot, and Schnucks Are Changing the Workforce Tech Conversation
In this roadmap report, discover how retailers like Walmart, Schnucks, and The Home Depot are using technology to strategize in the war for retail talent – and winning.

Roadmaps
Empowering the Modern Workforce: Employee and Customer Self-Service
Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers.
Roadmaps
Architecting the Workforce of the Future: Empowered, Autonomous, and Agile
RIS sits down with Margaret Lee, senior VP and GM of Digital Service and Operations Management, BMC Software, to discuss how retailers can harness intelligent automation and chat technology to enable agents to work smarter, autonomously manage requests, and elevate their engagement with customers.
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Roadmaps
Deploying the Ironclad Store Experience
Welcome to the omnichannel experience 2.0, which moves beyond merely integrating selling channels, to retailers creating truly unified customer experiences. Read on to learn what retailers need to bulletproof their store experience in the year ahead.
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Roadmaps
Why Your Store Experience Isn’t Working
Shoppers need flexible, real-time fulfillment options and a bad experience can leave them dissatisfied – and looking elsewhere to shop. Learn what stores need to create the perfect shopper experience and how artificial intelligence (AI) and machine learning (ML) can help.
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Roadmaps
How to Innovate and Modernize Simultaneously With Your Existing IT Teams
RIS sits down with Erika Arena, retail industry principal, Mendix, to discuss how retailers can increase the capacity of their IT teams to tackle digital transformation and stay on top of innovation.
Roadmaps
IT Intervention: Shortcutting the Backlog to Enable Retail’s Digital Future
Legacy systems are ranked as top challenge for retailers. Learn the steps to determine the sweet spots for low-code in critical app modernization initiatives and begin leveraging them in your digital transformations.
Workforce Management
Modern Workforce Management: Delivering Productivity and Customer Satisfaction
A perfect storm of rising wages, tight labor market, and competition from the gig economy has triggered a tectonic shift in retail. To cope with these disruptions, retailers are implementing programs and technologies that focus on keeping employees safe, respected and engaged.
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Workforce Management
The Changing Face of Workforce Management
To get the most out of their staffs while simultaneously providing a safe and engaging work environment, leading retailers are reinventing the associate experience with a keen focus on technology.
Clienteling
Digital Clienteling Makes Omnichannel Shopping Personal
To stand out in a vast sea of options, retailers are using clienteling technology to connect with consumers and deliver the personalized assistance that converts shoppers into repeat buyers — even if that encounter is now conducted at a distance.
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Clienteling
Digital Transformation of Clienteling and the Contact Center
Savvy, forward-thinking retailers are equipping their call center staff with powerful clienteling solutions to ensure every customer is provided with tailored, memorable experiences.
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Store Systems
Modernizing the Store Infrastructure Without Breaking the Bank
Savvy retailers are discovering that it is possible to modernize existing in-store infrastructures and remain competitive for years to come – without blowing tight IT budgets.
Store Systems
Modernize Your In-Store Infrastructure to Compete in an Evolving Marketplace
With digital disrupting the industry and consumers demanding more personalized experiences in stores, retailers must keep pace with the accompanying technology investments, or face being left behind.

The RIS Roadmap report series helps retailers understand the steps they need to take to maximize the benefits of a technology implementation. The series offers tactical
advice, best practices, pitfalls to avoid and resources to turn to for help.