GlassesUSA: Taking a Data-Driven Approach to Customer Centricity

GlassesUSA, the largest online eyewear retailer, is committed to providing a high level of customer care.

In this case study, hear from Doron Pryluk, SVP of customer experience, on how leveraging a holistic customer service platform has helped GlassesUSA to: 

• Track, measure, and act on data from customer conversations.
• Improve their self-service options
• Reduce handling time
• Make better decisions and improve business continuity
• Focus on what matters: the customer