Customer Service

Leveraging Technology to Create a Better Customer Experience
Whether it’s online or in-store, retailers will need to continue to look for ways to innovate the retail customer experience to stay competitive in the market. This includes clienteling, omnichannel selling, and robust remarketing.
Kroger Details Investment in Personalization and AI
Kroger reports a detailed a focus on data analytics and AI-driven personalization to innovate the customer and employee experience.

In Store Experience
Toys “R” Us To Debut First Airport Store in Dallas-Fort Worth
WHP Global, the parent company of Toys"R"Us, is set to open its first airport store in Dallas-Fort Worth.
Sponsored
Webinars on Demand
ChatGPT and the Next Chapter in Retail Customer Service
What will the next chapter look like in CX? In this engaging conversation, industry experts explore the capabilities and potential of conversational AI tools to usher in a new era in retail customer service.
Sponsored
Webinars on Demand
Pivotal Revelations on Digital Experience With Best Buy Canada
On-Demand : Digital interactivity experts Ricky Hon (interactive display and design leader at Best Buy Canada) and IV Dickson (chief innovation officer at SageNet) discuss implementing a thriving digital experience for customers.
Point of Sale
Whole Foods Rolls Out Palm-Reading Payment Options at Select Denver Stores
Whole Foods Markets in the greater Denver area will soon be taking contactless payments to another level, offering shoppers the option to purchase groceries with just the palm of their hands. Get the details.
Personalization
Panera Powers Up Personalization Efforts With New Loyalty and Contactless Payment Options
Panera is set to roll out revamped loyalty identification tech and contactless payments at select stores. Get the details.
Sponsored
Customer Engagement
GlassesUSA: Taking a Data-Driven Approach to Customer Centricity
In this case study, learn how GlassesUSA achieved a 90% success rate in answering calls within their desired pickup time, reduced handling time, and saved hundreds of hours per month.
Roadmaps
Empowering the Modern Workforce: Employee and Customer Self-Service
Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers.
Sponsored
Content Hubs
Be Amazing with SAP
Explore 18 breakthrough retail solutions from SAP and partners at NRF
Tech Transformation Videos
Tech Transformation Video: Data-Driven Customer Service With Newell Brands and AWS
Learn learn how consumer behavior changes are impacting customer service operations today, and how brands are working with their retail partners to navigate them.
Tech Transformation Podcasts
Tech Transformation Podcast: Newell Brands’ Sigrist and AWS’ Honaman On Data-Driven Customer Service
We dig into some of the biggest consumer behavior changes that are impacting customer service operations today, and learn about some of the technologies that are most important to brands and retailers to meet these new needs.
Customer Experience
CVS to Buy Signify Health for $8 Billion
CVS Health will acquire Signify Health, which offers proprietary analytics and technology platforms to enable a network of more than 10,000 clinicians across all 50 states to make house calls.
Artificial Intelligence
How Albertsons Is Harnessing the Power of AI and Automation to Transform Consumer Relationships
Boasting a number of best-in-class initiatives, including implementing innovative automation platforms and intelligent robotic solutions, learn how Albertsons has unlocked the power of frictionless checkout to maintain unhindered customer flow and grow revenue, while also elevating the consumer expe

A collection of news, articles and other featured content about Customer Service.