Customer Experience

Target Offers Starbucks Curbside Nationwide
Target is allowing customers to add their favorite Starbucks drinks and food to their Target Drive-Up orders, rolling out the service nationwide.
Instacart Builds Out E-Commerce Solutions for Retailers
Instacart has introduced expanded functionalities to its suite of e-commerce solutions, simplifying the process for retailers to personalize their online stores and build out shoppable campaigns customized for holidays or other special events.

Customer Experience
Under Armour Launches Its 1st Loyalty and Rewards Program
Under Armour has revealed a new loyalty and rewards program for U.S.- based consumers, enabling further brand engagement while allowing consumers to save on the products they love.
In Store Experience
Lowe's and Petco Strengthen Retail Partnership Through Store-in-Store Expansion
Lowe’s and Petco are deepening their partnership, building out existing shop-in-shop models to include almost 300 locations across the U.S.
Store Systems
Amazon Expands Palm Payments to All Whole Foods Stores
Palm payments will soon be available at all Whole Foods locations nationwide.
Customer Experience
Walmart Business Unveils New Products and Services to Support Small Businesses
Walmart Business is unveiling various new product and service offerings to help small businesses (SMBs) and nonprofits accelerate their operations.
GroceryTech
Finding the Horizon of Seamless Food Retailing
GroceryTech panelists from Preferabli, Instacart, and Kroger go deep on how to create next-gen customer experiences.
Customer Experience
If Perception is Reality, Grocers Need to Better Connect Base Price and Promotions
You can say the same about grocery promotions.
Customer Experience
Understanding the Challenges of Customer Experience Convergence
Why implement experience convergence if there’s so much work and change involved? With 96% of customers (B2C and B2B) saying that “excellent customer service builds trust,” creating a seamless experience across the customer journey is critical for long-term loyalty.
Data Management
Decoding Consumer Insights: Leveraging Analytics for Enhanced Experiences and Business Growth
In this edited webinar transcript, RIS and Treasure Data touch on the results of the 2023 RIS and CGT report, 'The Analytics Advantage,’ using some stats and findings as a jumping-off point into a broader conversation about using data to create exceptional customer experiences.
Customer Experience
The Cost Implications Of Having Unhappy Customers In A Tight Economy
In the retail industry, customer attrition poses significant financial challenges, particularly during periods of economic constraint. Research suggests that the expenses associated with acquiring a new customer are approximately five times higher than those involved in retaining an existing one.
Research and Reports
2023 Grocery Tech Trends Study
RIS and PG’s annual Grocery Tech Trends Study benchmarks grocers’ up-and-coming tech investment plans, while a first-of-its-kind companion consumer study highlights shoppers’ preferences in-store and online. See if your company is on the right track toward a digitally powered future.
sustainability
Second REI Co-op Re/Supply Location to Open in August
REI-Co-op opens a new 16,113 square foot Re/Supply store in Clackamas, OR, in late August 2023.
Analytics
Overhauling Your Data Strategy
Retailers understand that data isn’t static, and an effective data strategy is one that includes iteration, flexibility, and overhauling, when necessary. Learn how to rethink and reevaluate your approach.

If you want to learn about personalization in retail, you've come to the right place! Here RIS houses a collection of retail business news, articles and other featured content about customer experience.