Personalization

Jody Kalmbach, Kroger’s group vice president, product experience, had the honor of opening up day two, the main day of the first ever GroceryTech event, and diving into the event's theme: Scaling With Personalization. 

The Fresh Market's Kevin Miller describes how the grocer triumphed with shoppable video solution.

Why implement experience convergence if there’s so much work and change involved? With 96% of customers (B2C and B2B) saying that “excellent customer service builds trust,” creating a seamless experience across the customer journey is critical for long-term loyalty.

In this edited webinar transcript, RIS and Treasure Data touch on the results of the 2023 RIS and CGT report, 'The Analytics Advantage,’ using some stats and findings as a jumping-off point into a broader conversation about using data to create exceptional customer experiences.

The online resale marketplace is tapping into machine learning technology to make transactions more personalized and convenient for shoppers.

As part of its experimentation with metaverse-esque stores, Crocs is launching a new online experience based on its Jibbitz charm categories.

In addition to benefiting stakeholders across retail media, standardization will also help improve the consumer shopping journey, the retailer said.

Retailers understand that data isn’t static, and an effective data strategy is one that includes iteration, flexibility, and overhauling, when necessary. Learn how to rethink and reevaluate your approach.

New York City’s latest flagship includes a stylish salon, state-of-the-art gourmet kitchen, and the feel of an open-air farmer's market. Get a look inside.

Today’s shopper expects to see results that speak to them, which is why showing them your brand understands their needs is so important and will send them down the right path. Enter the age of search personalization. 

Watch to learn how Yesway is revamping its loyalty program and what it means for the company and its customers.