Returns Management

Here are a few ways retailers and brands can make returns a competitive advantage that helps them acquire and retain customers, while building loyalty.

Retailers’ sustainability goals are lofty. Still, they can succeed with commitment, participation across the supply chain, and intelligent technology.

Here are three things retailers can do today to be ready for a tough economic environment.

The CEO of the digital fashion retailer shares insight into how they’re replicating the best fit technology that’s out there: the retail store dressing room.

The CEO of the digital fashion retailer shares insight into how they’re replicating the best fit technology that’s out there: the retail store dressing room.

In this conversation between two industry experts, coupled with invaluable insights from RIS’ own research, we give retailers a glimpse into the implementations that are proving fruitful in varying markets and the areas of opportunity that remain.

Read key insights from industry experts who are at the forefront of returns management, and apply valuable research from RIS that shows where today’s retailers are applying returns strategies to fill existing gaps and elevate the consumer experience.

Retail is changing at an unprecedented rate and retailers must adjust on the fly to ensure they continue to meet demand. This webinar series explores the current state of retail and where the industry is headed in both the short- and long-term.

In this webinar recap, industry experts shed light on the last year within the retail space, providing an outlook on returns, alternative sources of demand and top trends to look for in the year ahead.

Here are three tips for developing return processes and policies that keep customers happy, streamline workflows, and optimize inventory. 

Quick, seamless, and economical returns management is vital to success in an increasing digital marketplace. Benchmark your efforts against your peers and discover how leading retailers are investing in the returns process to improve the customer experience and shopper journey.

Many people going into stores will participate in what’s termed revenge shopping — a phenomenon in which consumers on a hiatus from shopping in physical stores last year plan to make up for it this year.